Privacy & Cookies

STAYOO Suites | Seattle Secret Garden(hereinafter “we”, “our” or “us”) values your privacy and is committed to protecting the personal information of guests, website visitors, and booking customers. This policy explains how STAYOO Suites | Seattle Secret Gardencollects, uses, stores, and protects information shared through our website, booking process, and guest communications. It also explains our use of cookies and similar technologies. By using our Site, you acknowledge this policy and our commitment to transparent, responsible data handling.


Information We Collect

We collect information in two main categories:

Non-personal Information.This includes anonymous or aggregated data gathered through your use of the Site, such as browser type, device type, operating system, language settings, pages viewed, time spent on pages, clicks, and similar activity that helps us improve website performance and user experience.

Personal Information.This is information that can identify you directly or indirectly and may include:

  • Device Information:IP address, approximate geolocation, device identifiers, and technical data related to your browsing activity on the Site.
  • Inquiry Information:When you contact us or request information, you may provide your name, email address, phone number, and message details.
  • Booking Information:When you reserve a stay, we may collect your name, contact details, stay dates, guest preferences, payment details processed through secure systems, and information needed to manage your booking and arrival.
  • Guest Communication Information:If you communicate with us by email, SMS, or other support channels, we may retain those messages to help manage your stay and respond to requests.

We receive personal information from the following sources:

  • Directly from you when you browse the Site, submit an inquiry, or complete a reservation;
  • Automatically through website technologies such as cookies, analytics tools, and server logs;
  • From trusted service providers that help us operate our website, booking systems, and guest communications.


Using Information

We use the information we collect to:

  • Maintain accurate records and manage guest reservations;
  • Respond to inquiries and provide booking support;
  • Send reservation confirmations, check-in details, stay updates, and other important service messages;
  • Improve website functionality, measure performance, and understand how guests use our Site;
  • Personalize your experience and remember preferences relevant to your browsing and booking activity;
  • Support compliance, security, and operational requirements.


Advertising

We may use advertising and remarketing technologies to help us reach people who have visited our Site or shown interest in our accommodations. These tools may use cookies or similar technologies to understand how visitors interact with our pages and to measure the effectiveness of our marketing efforts.


Marketing

We may use contact details such as your name, email address, or phone number to share updates about availability, special offers, policy changes, or other information related to your stay or interest in STAYOO Suites.

You may opt out of marketing communications at any time using the unsubscribe instructions in our emails or by contacting us directly. Even if you opt out of marketing, we may still send important transactional or administrative messages related to bookings, security, or guest support.


SMS and Text Messaging Policy

We may use text messaging to support booking management and guest communication. By providing your phone number, you consent to receive text messages from STAYOO Suites when needed to manage your reservation or stay.

  • Purpose:Messages may include reservation updates, arrival instructions, access details, maintenance coordination, and responses to guest questions.
  • Opt-Out:You may opt out at any time by replying STOPto a message. You will receive a confirmation message and no further SMS messages will be sent unless you re-opt in.
  • Help:If you need assistance, you may reply HELPor contact us through our website or guest support channels.
  • Privacy of Mobile Data:Mobile information and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.


Sharing Information

We do not sell or rent your personal information. We may share information only when necessary to operate our business and provide services to you, including:

  • Service Providers:Trusted vendors that help us operate the Site, process bookings, provide communications, host data, or support customer service functions.
  • Legal Requirements:Law enforcement, regulators, courts, or other parties when required by law or necessary to protect our rights, guests, staff, or property.
  • Business Changes:If our business is reorganized, sold, or merged, information may be transferred as part of that transaction.

Note:SMS opt-in data, phone numbers used for messaging, and related consent records are excluded from marketing sharing practices.


User Rights

Depending on your location and applicable law, you may request to:

  • Confirm whether we process your personal information and access the data we hold about you;
  • Receive a copy of your personal information in a portable, commonly used format;
  • Request corrections to inaccurate or incomplete information;
  • Request deletion of personal information where permitted;
  • Object to certain processing activities or request restrictions on processing;
  • Lodge a complaint with the appropriate supervisory authority.

These rights may be subject to legal requirements, security considerations, and legitimate business interests relevant to providing lodging services.


Retention

We retain personal information only as long as necessary to manage bookings, provide guest services, meet legal and accounting obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of data collected, the purpose for which it was collected, and applicable regulatory requirements. When information is no longer needed, we take steps to delete or de-identify it in a reasonable timeframe.


Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, misuse, loss, or disclosure. While we work to keep information secure and require relevant vendors to follow similar protections, no online system is completely secure, and we cannot guarantee absolute protection.


Cookie Statement

Cookie DefinitionCookies are small files stored on your device when you visit our website. They help the Site function properly, remember preferences, understand visitor behavior, and improve booking and browsing experiences. Cookies also help us measure site performance and, where applicable, deliver more relevant content and advertising.

Types of CookiesThe Site may use the following types of cookies:

  • Session cookiestemporary cookies used during a browsing session and deleted when the browser is closed;
  • Persistent cookiescookies stored for a fixed period to remember preferences and settings for future visits;
  • Third-party cookiescookies set by external services such as analytics or marketing providers that help us measure traffic and site performance.

Cookies do not directly identify you, but information collected through cookies may be linked to information you voluntarily provide.

We may use analytics tools such as Google Analytics to understand how visitors use the Site, which pages are viewed, and how improvements can be made. These tools typically collect non-identifying information such as IP address and browsing activity, and we use that data only to improve our website and services.


Withdrawal of ConsentYou can control or disable cookies through your browser settings. If you disable cookies, some features of the Site may not work as intended and your experience may be limited.


Further Information

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices, services, or legal requirements. Material changes will take effect when posted on the Site. Your continued use of the Site after updates are posted means you acknowledge the revised policy.


Governing Language:The English version of this Policy controls if any translated version differs.


If you have questions about this policy or how we handle your personal information, please contact STAYOO Suites through the website or by email at privacy@stayoosuites.com.


Last Modified:May 27, 2026